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Can the Alarm.com Smart Thermostat work with Geothermal Heating?

Jan 19, 2020
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A Geothermal Heat Pump is a type of heat pump system that uses the earth as a heat sink rather than sending hot air (when cooling) or cold air (when heating) into the atmosphere. For more information about what Heat Pump systems do and how Geothermal Heating works, refer to Energy’s article Geothermal Heat Pumps.

Considering that a Geothermal Heat Pump is a type of heating that is controlled similarly to a standard Heat Pump system, Geothermal Heating can work with the Alarm.com Smart Thermostat. Depending on how the customer’s system is set up, a few settings may need to be changed. These settings can be changed either using the Partner Portal, MobileTech app, or during the first-time Thermostat Setup Wizard on the Customer Website.

Important: If unsure of the customer’s HVAC type, consult an HVAC professional before making changes to the thermostat’s configuration.

To configure settings for Geothermal heating using the Partner Portal:

  1. Log into the Partner Portal.
  2. Find the customer account.
  3. Click Equipment.
  4. Click emPower Devices.
  5. In Device Commands, click Configure Device for the thermostat to configure.
  6. Click Installer.
  7. If the customer is using a Geothermal system, click to select Heat Pump for the HVAC Type.
  8. Tap Save.

To configure settings for Geothermal heating using the MobileTech app:

  1. Log into the MobileTech app.
  2. Find the customer account.
  3. Tap Equipment.
  4. In Z-Wave Devices, tap the thermostat to configure.
  5. Tap Thermostat Configuration.
  6. Tap Installer.
  7. If the customer is using a Geothermal system, tap to select Heat Pump for the HVAC Type.
  8. Tap Save.

To configure settings for Geothermal heating using the Customer Website:

  1. Log into the Customer Website after enrolling the thermostat to the security system.
  2. In the Thermostat card, click to start the Setup Wizard to set up the thermostat’s configuration.

    Note: This only shows up on the initial login after the thermostat is enrolled to the customer’s account, so if access to the Partner Portal isn’t possible, this is the only chance to set the configuration to what is needed.

  3. Continue through the Setup Wizard as if installing a Heat Pump.
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